FAQ

Accessibility information: Thank you for your question. Any of our larger vessels (Ocean Guardian or Ocean Voyager) that are scheduled to load on the North Dock, are accessible to guests using wheelchairs. However, each vessel uses the same loading ramp and family/friends of wheeled guests will be required to assist during loading and may need to help lift a wheelchair down or up. In addition, all these vessels have stairs only to the top and front deck. Guests would need to remain on the lower deck and have the ability to lock their wheels or transfer to a stable seat. The best vessel for access to the restrooms is Ocean Guardian, as there is no step to enter. Ask a representative for more details. Please contact us before your tour so we can best accommodate your needs.

The Harbor Shops visitor parking lot by Maui Ocean Center, as well as parking at the Maʻalaea boat harbor lots are paid parking. Please read all signage for your parking location and follow its protocol. Please call PARKLINQ at (808) 207-4715 if you have any questions for Harbor Shops parking and SECURE at (808) 517-1331 if you have any questions for Harbor parking.

If your party includes mobility challenged passengers, please park in the handicapped spots just in front of our Ocean Store, then send a member of your party to check in at the store. You will be given directions on how to drive your mobility challenged friend or family member to the boat.

We accept cancellations 48 hours prior to the scheduled date of your trip. If a member of your party has an emergency or illness, please contact our customer care team for further assistance at (808) 249-8811.

PacWhale Eco-Adventures is 100% owned by nonprofit Pacific Whale Foundation, as is our Maʻalaea Ocean Store and Online Ocean Store. The profits that we generate go to supporting Pacific Whale Foundation’s work to protect the ocean through science and advocacy, and to inspire environmental stewardship.

Accessibility information: Thank you for your question. Guests with valid service animal credentials and paperwork are allowed to bring their animal if required. Those guests would be responsible for all care associated with that animal while onboard and must supervise them at all times. Please contact us before your tour so we can best accommodate your needs.

For safety reasons, the use of full-face masks is not permitted on our snorkel ecotours. We do provide high quality snorkel gear on board for all guests. Learn more.

Accessibility information: Boarding access varies by vessel, and we warmly welcome all guests on our trips. While passenger vessels such as ours are not required to meet full ADA accessibility standards, we are committed to doing everything reasonably possible to support guests with mobility challenges so they can enjoy a safe and memorable experience. The Ocean Guardian is the only vessel equipped with a wheelchair-accessible restroom. While both Ocean Guardian and Ocean Voyager share a wheelchair-accessible boarding ramp. Guests who can walk short distances independently are generally able to board most vessels. Wheelchairs must be lightweight and foldable to be brought onboard, and electric wheelchairs are not permitted due to weight restrictions. Guests using wheelchairs must be accompanied by a family member or friend who can assist with boarding and disembarking, as crew members are not permitted to lift or carry guests or occupied wheelchairs. Guests traveling alone with significant mobility limitations should be aware that they cannot rely solely on crew assistance for boarding or disembarking. Our crew will gladly explain the boarding process, identify potential challenges, offer best-practice recommendations, assist with stabilizing during boarding when appropriate, and help load, unload, and secure unoccupied wheelchairs. If needed, we are happy to recommend a vessel with ramp access or coordinate with Customer Care to reschedule for a more suitable option. Please note that the Ocean Guardian Dinner Cruise is not wheelchair accessible, as all seating is located on the upper deck or in stadium-style seating areas and guests would need to climb a few stairs to get to a table. For reference, below see two pictures of our boarding ramp. Please contact us before your tour so we can best accommodate your needs.

Accessibility information: Thank you for your question. Guests are not permitted to bring or drink their own alcohol onboard on our vessels, in compliance with our liquor license. These items will need to remain in your vehicles or will be collected at boarding and given back to you at disembarkment. Tobacco products, cigarettes and digital smoking devices as well as illegal substances are also not allowed on our vessels. Guests requiring service animals must provide documentation at the time of booking and boarding. Extra recreational equipment including but not limited to rafts, surfboards, scuba gear, and drones are not allowed onboard. Inquire with a Customer Care representative about items in question. Please contact us before your tour so we can best accommodate your needs.

Booking information: Thank you for your question! Our dinner cruise provides quite a few options for our gluten free guests. The first course is dinner rolls, so unfortunately those are not gluten free. However, we follow that with a Watermelon Pesto salad which is delicious and gluten free. For entrees, all options are possible for our gluten free guests…the Shrimp and Portabella are both gluten free, the chicken has a gluten free soy sauce, so that is fine as well. The short rib does come with a mushroom demi glace, which would need to be left off if that was your choice, as it has flour. The veggies are gluten free as well. The dessert is strawberries, blueberries and a brownie (with gluten). Gluten Free guests can identify themselves both at the time of booking and onboard and our team can make you a nice fruit plate and ensure that all other courses are safe to eat. Please let us know if you have more questions! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

For dinner cruises, guests will most likely be booked on either Ocean Guardian or Ocean Discovery. For cocktail cruises, guests will most likely be joining us on Ocean Spirit, our sailboat. Our Sunset and Celestial cruise, most frequently departs aboard Ocean Voyager. Vessel assignment is subject to change without notice. Guests slated to depart on the sailboat will be informed if the vessel assignment needs to be changed and will be given options for their reservation. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

We do have 4th of July Cruises available this year. We will be sending out a few of our boats for a fun night out on the ocean, complete with food, beverages and local fireworks! It is a really fun night out on the water. Check out our website for details or call us directly at 808-249-8811, extension 1, for more details and to book. We look forward to having you out there! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

We do not have any seats available for the 4th of July Dinner cruise or Cocktail cruise. If you would like to add your name to a cancellation list, please call our main line at 808-249-8811, extension 1, 6 am to 6 pm, Hawaiian Standard Time. One of our Customer Care Representatives will be happy to assist you. Is there anything else we can help you with today? Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

In order to bring ashes onboard, you will need to book a private charter, simply for the courtesy of the other guests. If you and your family, would like to have a small celebration of life or private moment onboard, you may certainly ask the crew while on the vessel. They would be more than happy to help. For more information, please call our main line at 808-249-8811. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

If you are booking an excursion with the cruise ship, you will be transported via charter bus to and from our harbor. The bus will pick you up at the ship. If you are booking directly with us, you would be responsible for your own transportation to our our harbor (address below). Ride share options are available on island and it is encouraged to book them early, as it would be an early pickup at the cruise ship. Our fleet departs from Ma’alaea Harbor on the far side of the central valley, which would be about a 20-25 minute ride from the ship. All guests are asked to arrive 45 minutes prior to departure to facilitate check-in, so you would need to plan accordingly. Our address is: 300 Ma’alaea Road, Harbor Shops, right next to the Maui Ocean Center. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

There is no need to print the confirmation email, as we are able to look you up based on your booking name, booking phone number, or your reservation number. Mahalo! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

Booking information: Thank you for your question. Guests can book directly with our Customer Care team by calling 808-249-8811 from 6am to 6pm HST. Guests who choose to book directly with our team over the phone will benefit by not having to pay an online processing fee. We look forward to talking to you soon! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

Our new Kihei retail store is open from 9:00AM – 5:00PM and is located at 1993 S Kihei Rd #7 Kihei HI 96753. Feel free to come by and book a tour with us there as well. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

Excluding our smaller vessel, Ocean Explorer, all of our vessels are suitable for all travelers. Our larger vessels, Ocean Guardian and Ocean Voyager, feature a docking ramp with handrails to assist with boarding. For passengers with limited mobility or older guests, we recommend that family members consider any mobility concerns and discuss accessibility needs with our team in advance. Please feel free to call our reservations department at 808-249-8811, and we would be happy to go into more detail and help determine which vessel would be the best fit for you and your family. Guests can book directly with our Customer Care team by calling 808-249-8811 from 6am to 6pm HST. Guests who choose to book directly with our team over the phone will benefit by not having to pay an online processing fee. We look forward to talking to you soon! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

We are sorry to hear that you need to cancel your adventure. Please go ahead and give our main phone line a call so that they can ensure any refund gets properly returned to your credit card. Our number is 808-249-8811, extension 1. Any representative would be happy to assist you. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

Our WebChat function is currently under construction and not available at this time. Please feel free to call us at our main number 808-249-8811, 6 am to 6pm Hawaiian Standard Time. Our Customer Care team will be happy to assist you with any questions or reservations. Stay tuned for our WebChat to be up and running soon! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

Booking information: We do indeed have food options for our vegetarian and vegan passengers. All of our menu options/descriptions are available under the trip offerings on our website. In short, our snorkel trips provide beyond burgers and cucumber salad (macaroni salad for the non vegans), and pastries (with dairy) and fresh fruit. Cocktail cruises have pupu style food with potstickers, fruit, chips, salsa and cheese (for the non vegans). And dinner cruises provide a portabella mushroom, veggies and watermelon salad, which can be modified to remove the feta and any dairy. When booking, just let the representative know about your dietary restrictions and we will make sure to make a note on our manifest. Once you arrive for your trip, let your crew members know and they can alert you to all the options, ingredients (including items with butter and milk), and can even set items aside as needed, to ensure you get enough. Let us know if you have any other questions and you can call our agents to ask specifics at 808-249-8811. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

We are currently planning to run tours as scheduled today. If the Captain determines the conditions are unsafe then they will notify us to cancel and we will contact all guests via phone call, text message or email. Please feel free to call us 808-249-8811 extension 1 if you have questions or concerns. We look forward to seeing you. Mahalo! Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

Refunds will be assessed and managed through our Customer Care Department by calling 808-249-8811, extension 1, or in person at our Ocean Store or office in the Shops at Ma’alaea, 6am to 6pm HST. If a passenger booked their trip through an affiliate or concierge, they will ultimately need to return to that vendor to receive a refund. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

After you complete your booking, you will receive a confirmation email and an email with a link to sign our digital waiver. The link is from a New Zealand based company (it is not spam). All guests will be asked to sign this waiver, and parents/guardians will need to do so for children. This will be for all trip types. To save time upon arrival at check in, guests are encouraged to sign their waivers ahead of arriving onsite. We will have iPads set up for you to sign your waiver if you didn’t get a chance. Please contact PacWhale Eco-Adventures directly if you need additional assistance with reservations or schedule changes.

All parking in and around the harbor is paid parking. It is run by different organizations, separate from our own, and unfortunately does not provide the opportunity for validation. The parking is relatively inexpensive and can be easily set up on your mobile device after parking. Kama’aina will be given the option for free daily parking. Guests are encouraged to read all signage and will be ultimately responsible for proper payment or any subsequent violations or issues. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: All guests are asked to check in at our Ocean Store in the Ma’alaea Harbor Shops 45 minutes before departure. This allows guests enough time to properly park (it is paid parking) and check in with our Customer Care team. Our team wants ensure that everyone is present and has signed their waiver. Crew members will gather guests about 20 minutes before departure to provide our mandatory greeting as well as any updates or announcements about the trip as necessary. Dock assignments and locations may change, so it is best for guests to meet at the store and follow the group to the proper departure dock. Our harbor location has a Starbucks, public restrooms and shopping for guests waiting for their boats. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: Yes, all of our vessels have at least one restroom, if not two. There are also restrooms located in the harbor and in the shopping area! Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: If there are cloudy skies for our Celestial Cruise, we will still run our trip as weather tends to change quickly off of the coastline and clear skies may present themselves later in the voyage. If the weather is completely incompatible with a star gazing trip, we will contact our guests ahead of time or provide a weather warning prior to departure. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: Thank you for your message. There are some great spots here in the Harbor Shops! There’s Point Break pizza in our courtyard. Haven’s Harborside is downstairs with a lovely view of the harbor. There is a nice restaurant at the aquarium called Seascape. There’s a casual spot closer to the harbor called Ma’alaea General Store. There’s also a Starbucks and a Carl’s Jr/Green Burrito close by. Please let us know if there is anything else that we can help you with today. Mahalo! Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: No, we do not provide complimentary towels on our vessels. Guests are encouraged to bring their own or purchase one from our Ocean retail store prior to departure. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: At this time, we are currently only operating out of Ma’alaea Harbor. Due to the tragic wildfires on August 8th, 2023, we lost our operation location Lahaina Harbor. We look forward to returning to our historic location and continuing to support our community as our island home recovers. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: Guests departing the harbor will need to walk with our crew members to their respective boats. The distance to the dock depends on which vessel your trip is assigned to, but could be 1/8-1/4 of a mile around the harbor. Passengers that may need assistance or extra time may check in at the store and ask our representatives for the departure location. You will be given directions on how to start your walking journey early or how to drive to the location and drop off your friend or family member and then re-park your car. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: Excluding our smaller vessel, Ocean Explorer, all of our vessels are safe for travelers of all sizes. Parents should use discretion when deciding on excursions for small babies as it can be sunny, windy and even cold on trips. Most boats do have an inside cabin which provides some protection from exposure. For older passengers, family members should consider the mobility issues and discuss accessibility with our team members. Some vessels have steps or docking ramps which should be considered. Ask our representative which trips may be best for you and your family. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: While we do have a full retail store on land at your check in location, we do not have a wide selection of goods for purchase onboard, aside from sunscreen, motion sick wristbands and medication. Guests will also be able to purchase snacks and drinks onboard depending on their trip. We advise all passengers to peruse our on land retail store before departure if they need any additional supplies including clothing, towels, cosmetic items, snacks, drinks, blankets, etc. All proceeds from our retail store (as well as our trips), go back to support over 40 years of conservation, outreach, research and education efforts. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: We recognize Lahaina Harbor’s reopening as an important step in the community’s recovery, and out of respect for community readiness and the coordination required to return, we are intentionally pausing while we evaluate next steps and will share our plans when appropriate. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: Unfortunately, we do not currently have other operations on other islands. We also do not have any current recommendations, although we are confident that there are some great tours that run out of other harbors. Make sure to ask questions about their options, safety and eco-friendly features! Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: It’s best to bring all! Guests are encouraged to bring a credit card or digitally payment device for any purchases in our Ocean Store or onboard, including wetsuit rentals, reef safe sunscreen, sea sickness aids, additional cocktails, and snacks. Neither retail space accepts cash. Crew members graciously accept any cash gratuity as a thank you for their excellent service. ATMs are available in the Harbor Shops. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: Guests joining us on morning trips departing before 10 am will have access to fresh brewed coffee from our partners at Oma Coffee. Any passengers desiring a cup of coffee at any other time of day should request a fresh pot with our onboard team members. We would be glad to make you some. There is also a Starbucks located adjacent to the parking lot of the Ma’alaea Harbor Shops. It is open early for any guests arriving for morning adventures. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: No, we will not be able to bring any guests back to the harbor until the completion of our normal trip time, unless there is a medical emergency that requires a guest to be transported to medical professionals. We do have a variety of trips with varied lengths. Guests are encouraged to pick an adventure that is best suited for themselves and their families. Guests are encouraged to arrive early to allow time for parking and check-in.

Arrival and check-in information: No, we currently do not have a hotel pick-up service. Any guests driving their own vehicle, can park in the large public paid parking lot next to the Maui Ocean Center Aquarium. Guests may also opt for a mobile ride share option and can give our address of 300 Ma’alaea Road. Guests are encouraged to arrive early to allow time for parking and check-in.

Food and beverage information: Here is our dinner menu. Appetizer: Warm King’s Hawaiian Sweet Rolls with kula honey butter and black lava salt Salad: Local watermelon and tomato salad – thick cut watermelon with tomato and basil bruschetta, local herb pesto, feta cheese and balsamic reduction Choice of grilled entrée: yellow curry marinated sustainably farmed shrimp with fresh mango sauce; teriyaki boneless chicken breast with Big Island papaya salsa; truffle-scented braised beef short rib with mushroom demi-glace; or Grilled Portobello Mushroom marinated in Chimichurri, over Molokai Purple Sweet Potato Mash, served with Macadamia Nut crusted Goat Cheese Medallion, Smoked Tomato Coulis and Reduced Balsamic (vegetarian) All entrées served with coconut-whipped Molokai purple sweet potatoes and grilled vegetables with macadamia nut pesto Dessert: triple chocolate chip brownies with fresh Kula strawberries, Maui coffee, and hot tea. It is a delicious meal with a beautiful setting. Inquire with our staff about dietary accommodations by calling our number directly at 808-249-8811, extension 1. We would be glad to help.

Food and beverage information: This tour will not include alcoholic beverages, however; you are more than welcome to bring your own. We will be offering a variety of refreshments including unlimited soda, juice, and filtered water. BYOB beverages must be in cans or wine bottles. Please no beer in bottles or hard liquor for safety concerns. Onboard, we will have coolers and ice available to put your canned beverages (beer, seltzer, or even canned spirits) or wine bottles into.

Food and beverage information: Parents are welcome to bring a stroller onboard if it can be folded and stored during the trip. Due to the rocking nature of a vessel at sea, it is advised that parents hold small children in a seated position and ask for assistance when maneuvering about the boat.

Food and beverage information: Thank you for reaching out. Here is our menu for the Sunset and Celestial Cruise. Appetizers: furikake crusted ahi crostini (sustainably caught tuna) with cilantro aioli and unagi glaze, grilled and chilled (sustainably farm-raised) tiger prawn cocktails with wasabi sauce, BBQ kalua pork quesadillas with Maui Gold pineapple chutney and cilantro lime aioli, vegan “pork” gyoza (dumpling), house fried corn tortilla chips with salsa, artisan cheese platter, fresh fruit, dessert of Kula strawberries and chocolate chip cookies.

Food and beverage information: No, we do not have lockers or storage facilities on the vessels. However, guests can store their bags and belongings at their seats or inside the main cabin. Crew members are always onboard and present in passenger areas. We’ve never had an issue with theft on our trips.

Food and beverage information: Of our five vessels, 4 of them have an inside cabin for shade and guests are welcome to move around the vessel as needed. We do not have assigned seating. Ocean Explorer is the only vessel without inside coverage. Although it does have a small shade structure on the back, passengers embarking on Ocean Explorer should be prepared for more sun, wind and weather exposure.

Food and beverage information: No unfortunately, we do not have any operations off of Kauai. I wish we did. When you’re investigating your options, make sure to ask them about weather and sea conditions. That coastline is beautiful, but it can be rough water sometimes. I’m sure you will have an excellent time with whomever you go with.

Food and beverage information: Our sunset cruises provide these tasty appetizers: furikake crusted ahi crostini (sustainably caught tuna) with cilantro aioli and unagi glaze, grilled and chilled (sustainably farm-raised) tiger prawn cocktails with wasabi sauce, BBQ kalua pork quesadillas with Maui Gold pineapple chutney and cilantro lime aioli, vegetarian spring rolls, house fried corn tortilla chips, artisan cheese platter, fresh fruit, dessert of Kula strawberries and chocolate chip cookies.

Food and beverage information: These trips are nearly identical except for the type of vessel used and food served. The standard Molokini and Turtle Arches trip runs on one of our larger double decker catamarans (max capacity of 70). The Molokini Sail runs on our sailboat (max capacity of 35). The sailboat will also include some time for sailing and as a fancier menu for breakfast and lunch. Both trips are wonderful and visit the same sights (weather dependent) and have the same great staff and programing.

Food and beverage information: Thank you for your questions. We do have small shower sprayers on the back of our snorkel vessels for a quick rinse after you get out of the water. These are not meant for full showers, but a great way to get the salt off.

Food and beverage information: Great question. Guests should dress casual and wear comfortable shoes (no high heels please). Bring an extra item to put on after the sun sets. Sunglasses are recommended for the first portion of the tour.

Food and beverage information: We are excited to bring all guests out on the water to experience the ocean, however; snorkeling can be a strenuous and risky activity without some level of comfort in the water. Our team are certified lifeguards and well practiced at assisting guests, but we are unable to teach full swimming lessons. We encourage all guests to practice or gain comfort before their trip as all of our snorkel sites are too deep to stand up (approx. 20-35 feet deep). Guests are certainly welcome to stay on board during snorkel time if they feel uncomfortable swimming. If you are a non swimmer, this doesn’t mean you cannot snorkel. Please just understand that depending on the day and passenger count, our team members may not be able to provide one on one assistance to those that cannot independently snorkel. We do provide a lot of flotation options and some of our boats have a large floating mat that is great for new swimmers to hang onto. Unfortunately, we do not have the ability to tow guests around. But, if a guest gains enough comfort in the water, we do lead a reef tour for pointing out animals on the reef.

Food and beverage information: All of our boats are fairly stable and smooth vessels, although Ocean Spirit seem to provide the most comfort to guests sensitive to the motion of the ocean. Seasickness tends to be more closely correlated with the ocean swell (wave sets that have travelled long distances across the open ocean) than the vessel. Windy days don’t tend to bother guests with sensitivities as much as days with swell. All of our captains are skilled drivers and pay close attention to the seas to keep our guests comfortably situated in the waves and wind. Guests with concerns are advised to hydrate well, use motion sickness wristbands, or appropriate medication at your personal discretion. Our team does have seasickness medication and wristbands available at the retail store and onboard. Sitting facing into the wind, rather than backwards, drinking a lot of water, and getting in the water to cool off, are all great ways to fight the effects of motion sickness. Our team is also prepared to help you in any event.

Food and beverage information: It is recommended that guests bring a light jacket or sweatshirt for staying warm on the vessel. Guests can be chilled after snorkeling or in the wind. For evening trips, it can be brisk and guests are welcome to bring a small blanket to stay cozy and warm. Guests should wear low heeled footwear with good tread for all trips. High heeled shoes and boots are not recommended for stability and safety. Passengers are welcome to bring their electronic devices but are responsible for keeping them safe and dry. Any guests with strict dietary restrictions are encouraged to bring along their extra snacks. Although we can accommodate many dietary needs, it’s best to bring backup food. Passengers should bring their own medicine or medical devices as needed.

Food and beverage information: Our team is proud to support a local business and local farms by serving food from our partners at Three’s Bar and Grill in Kihei. We have selected menus that are mass appeal, easy to serve on a vessel, and have a touch of local flavor and flare. Snorkel trips will provide breakfast and grilled lunch (for the exclusion of our afternoon snorkel which only has lunch). Our cocktail cruises and Celestial cruise, serve a variety of pupus (appetizers) options. And, our dinner cruise serves bread, salad and a choice of entrée, plus dessert. All trips have options for vegetarians and other dietary restrictions. Please inquire with a representative to learn more by calling 808-249-8811, extension 1.

Food and beverage information: Great question. During the period of high wind in early February Kai K? sustained some damage that is being repaired. Once she is back to looking as good as new she will be back on the schedule. We are working to get her out there as soon as possible.

Is there anything else that I can help you with today? Also, feel free to call our main line at 808-249-8811, extension 1. Any of our Customer Care Representatives would be more than happy to assist you.

No, at this time we do not offer these activities. Our team members would be happy to share their favorite spots or companies for excursions of this sort if you are interested.

Check out this link to our career page on our website (which can also be found at the bottom, if you can scroll down and look for “Careers”. You can check out any current postings there. Good luck with your job search. https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5419e641-fbd9-46e2-9601-36b08550b0cc&ccId=19000101_000001&type=MP&lang=en_US

If you have not received your photo package from Island Dream Productions please look for an email from [email protected]. Please also check your junk mail. Photos typically take up to 48 hours to be processed.

We are sorry that you are having problems receiving your IDP photos. For more information from Island Dream Productions please email them at [email protected].

No, we do not provide free WiFi on our vessels, but your mobile device will remain in service in most areas in which we travel.

The onboard photography company is a separate organization from our own. For any inquires regarding your purchases or photos, please feel free to reach out to them on their website. Here is the link. There is a contact page, which is quick and easy to fill out. We hope that helps! https://www.islanddreamproductions.com/

For information on products in the retail store please call our main line at (808) 249-8811 ext 4 and retail representative will be sure to assist you.

Is there anything else that we can help you with today? Also, feel free to call our main phone line at 808-249-8811, extension 1.

Our hours of operation are everyday from 6 am to 6 pm, Hawaiian Standard Time. During these times, our Customer Care team is available at our direct number 808-249-8811, extension. Our representatives are also available in person in Ma’alaea at our retail store and front office until 4pm HST. We look forward to talking to you.

The state of Hawaii has banned all non-mineral based sunscreens to protect our precious and fragile ocean environment. For this reason, we only allow mineral-based sunscreen with zinc oxide and/or titanium dioxide as the ONLY active ingredients. These are available online, at most retailers, at our Ocean Store, and onboard. We also do not allow aerosol sunscreen on the vessels, as it tends to blow onto other guests and can damage the paint and windows. Thank you for not bringing it onboard!

If you would like to call us using WhatsApp here is a QR code with our contact information.

Please call us at our main number 808-249-8811, extension 1, from 6 am to 6 pm, Hawaiian Standard Time. One of our Customer Care representatives would be more than happy to help!

Policy and safety information: For adults, 21 and older with a valid ID (please have it if you look under 30), we have a variety of beverages available including mixed drinks with vodka, lite, dark and coconut rum, and gin (most of which provided by our local partners at Ocean Vodka). Our team can serve a variety of drinks with these spirits and mixers, including Mai Tais, Blue Hawaiians, vodka cranberry, lava flows, etc. We also have tequila and red and white wines. All guests must drink responsibly and will be kept to a three drink limit per company policy.

Policy and safety information: Pregnant passengers are certainly welcome on our trips at their personal discretion and should consult their doctor for any additional medical advice. Most of our vessels can provide a protected inside cabin and a stable platform for expectant mothers. It is advisable for pregnant passengers to remain seated during transit to avoid falls, wear low soled shoes, and stay hydrated. The only vessel that a pregnant woman is not allowed on is Ocean Explorer due to its exposed platform and potential for a bumpy ride. Ask a representative for more details.

Pricing and discount details: The primary difference between the Molokini & Turtle Arches and the Molokini & Turtle Adventure tours is the vessel! The ADVENTURE tour operates on our smaller vessel, the Ocean Explorer. This is a sportier vessel with an age restriction of 7+. Due to the size of the group – maximum 34, and the speed of the vessel, we are able to attempt snorkeling the backside of Molokini if the weather permits! The ARCHES is on our larger vessel – maximum 100 guests, and goes to two spots. Both tours go to Molokini and Turtle Town and provide the same breakfast and lunch! If you are interested in booking, please give us a call at 808-249-8811 ext 1 to book directly. Guests who book directly over the phone have the benefit of receiving all of our online discounts, PLUS we waive the online processing fee. We look forward to hearing from you. Mahalo! Promotions and availability may change seasonally.

Pricing and discount details: The best way to get information about discounts is to call one of our representatives. There are a variety of discounts that are accessible by booking online and can be matched by our team by booking directly, including but not limited to online booking discounts, seasonal specials, Kama’aina discounts, veteran and member discounts, as well as savings for guests booking multiple voyages. Inquire with any Customer Care Representative by calling 808-249-8811, extention1, or in person at our Ocean Store or office in the Shops at Ma’alaea, 6am to 6pm HST. Promotions and availability may change seasonally.

Pricing and discount details: Unfortuantely, that tour is not available at that time. Please give us a call at 808-249-8811 ext 1 to discuss alternative options. Guests who book directly over the phone have the benefit of receiving all of our online discounts, PLUS we waive the online processing fee. We look forward to hearing from you. Mahalo! Promotions and availability may change seasonally.

Pricing and discount details: Yes, that tour is available! Please give us a call at 808-249-8811 ext 1 to book directly. Guests who book directly over the phone have the benefit of receiving all of our online discounts, PLUS we waive the online processing fee. We look forward to hearing from you. Mahalo! Promotions and availability may change seasonally.

Pricing and discount details: Booking directly with us saves you the 6% online credit card processing fee. You still receive all of the advertised discounts. Please call one of our representative at (808) 249-8811 extension 1. Promotions and availability may change seasonally.

Pricing and discount details: We have a 48 hour cancellation policy for all trips. We also provide trip protection if you would like a little bit more flexibility in your travel plans. It’s 5% of your ticket price and allows you to cancel up to one hour before a trip as opposed to the regular 48 hours before. It is definitely worth it for guests that need a little bit maneuverability in their scheduling on vacation. Promotions and availability may change seasonally.

Pricing and discount details: Families may bring ONE free child per paying adult. Promotions and availability may change seasonally.

Pricing and discount details: For current pricing, please check out our trips on our website or call one of our representatives at 808-249-8811, extension 1. We do offer a variety of discounts and seasonal offerings when you book online or direct with our team. Promotions and availability may change seasonally.

Pricing and discount details: Yes, we do offer a Kama’aina discount of 40% off for any guest with a valid State of Hawaii ID. Guests of Kama’aina can receive 25% off when booked together. This discount isn’t available online. Please call our direct number any time to book with one of our representatives at 808-249-8811, extension 1. We look forward to talking to you soon! Promotions and availability may change seasonally.

Pricing and discount details: Thank you for reaching out with questions about your membership. Below is link to our membership page which may answer some of your questions about perks, discounts, etc. Please let me know if you have other questions. I may be able to answer them or I can send you to our Development team who can answer them all. Thank you for being a member. We appreciate your support! Promotions and availability may change seasonally.

Pricing and discount details: The final price online at checkout also includes fees, which include an ocean user fee mandated by the state, a harbor and fuel fee, sales tax and an online processing fee. You can save on the online processing fee by calling us directly, if you prefer. Our number is 808-249-8811. We apologize for any confusion there. Promotions and availability may change seasonally.

Pricing and discount details: The best way to get information about availability, pricing, and discounts is to speak with one of our representatives. We offer a variety of discounts online, and our team is happy to match those when you book directly with us. Guests can make reservations with our Customer Care team by calling 808-249-8811, available daily from 6:00 AM to 6:00 PM HST. Booking over the phone also allows you to avoid online processing fees. We look forward to speaking with you soon! Promotions and availability may change seasonally.

Pricing and discount details: Yes, all passengers boarding our vessels are required to fill out a liability waiver. Parents/Guardians will be asked to complete these waivers for any children they have with them, independent of age or ticket price. Promotions and availability may change seasonally.

Hi,We hope you enjoyed your Molokini Snokel cruise. ?? Please leave us a review using the following link. https://www.tripadvisor.com/UserReviewEdit-g29220-d11486524-Whale_Watching_from_Ma_alaea_Harbor-Maui_Hawaii.html :review_invitation:

so sorry to hear your experience wasn’t awesome. What can I do to make it right?

just wanted to remind you to leave us a review on Google or Facebook using the link above when you get a sec. It would really help us out, thanks again!

Thank you for choosing :location:. Could you take 30 seconds to leave us a review using the following link?
https://www.tripadvisor.com/UserReviewEdit-g29220-d11486524-Whale_Watching_from_Ma_alaea_Harbor-Maui_Hawaii.html :review_invitation:

just wanted to remind you to leave us a review on Google or Facebook using the link above when you get a sec. It would really help us out, thanks again!

Thanks so much for the review, Feel free to text this number any time and we’ll respond ASAP.

Thank you for your question. Our ads may show discounts “up to 40% off”. 40% off is for booking two or more certain combinations of tours or tours booked by residents with a HI state ID or drivers license – our Kama’aina discount. Our whale watch tours are currently 15% off.

Thank you for your question. Although precipitation is less common on the leeward side of the island (which is where Ma’alaea Harbor is located), we do occasionally get rain. Most of the time, we will continue our trip as planned if the sea conditions are safe for snorkeling and/or safe passage of the vessel. Our captains are always watching the weather and make decisions based on years of experience with local conditions, while reviewing a variety of weather resources. If rain (especially lightning) threatens trip safety, our team will call or update you as conditions change. Most vessels have an inside protected cabin in the event of fleeting rain, which is more often the case.

Thank you for your question. Our team recognizes that snorkeling with a beard or facial hair can be challenging. The snorkel masks that we provide onboard are made with a very soft silicone that sticks well to faces, even with hair. We also have Vaseline onboard which has proven helpful for some guests to keep the water out. You are welcome to bring your own googles if this is preferred.

Hi, Mahalo for choosing PacWhale Eco-Adventures. We hope you enjoyed your Whale Watch. ?? Please leave us a review using the following link. https://www.tripadvisor.com/UserReviewEdit-g29220-d11486524-Whale_Watching_from_Ma_alaea_Harbor-Maui_Hawaii.html :review_invitation:

Tour details: Any guests with allergies and dietary restrictions should speak directly with a representative to discuss your options for each trip. Many of our adventures have a diverse enough menu to accommodate a variety of dietary restrictions without special menu items. However, we can request particular items as needed. Guests with severe allergies should bring their own food and medication to ensure their safety in the event of cross contamination onboard or at our catering kitchen. Please inquire with a representative for more information. Our team can help recommend the best experience for your group.

Tour details: Thank you for your question. We don’t have a specific dress code for our vessels, aside from wearing appropriate attire in front of other guests/children, hats that won’t blow away and low heeled or flat shoes. High heels are hard to manage on a moving boat. We do find that the wind can wreak havoc on short dresses and fancier garments. Guests are most comfortable in comfortable clothing and warm shirts or jackets on evening trips or after snorkeling. We also have an Ocean Store at check in where guests can purchase any last minute needs. Our team can help recommend the best experience for your group.

Tour details: The depth of the water depends on the snorkel site, but typically our vessels will moor or anchor for snorkeling in 20-35 feet of water. Guests will be directed to snorkel areas adjacent to the boat in more shallow areas near the reef. All guests are encouraged to use flotation as needed and remain a safe distance from the fragile and alive coral reef. Our team can help recommend the best experience for your group.

Tour details: Thank you for reaching out. Although this trip did indeed resume for a short time, we are currently not running the Marty Dread/Island Rhythms Cruise due to his unavailability until further notice. We are sorry for any inconvenience and look forward to bringing more exciting concert cruises in the future. Stay tuned! Our team can help recommend the best experience for your group.

Tour details: Thank you for your question. Nursing mothers are certainly welcome on our trips and can inquire with our onboard team about options for more privacy if desired. We do have onboard restrooms that have outlets if a mother needs to use a breast pump. Our team can help recommend the best experience for your group.

Tour details: Thank you for your question. We have snorkel gear available for all snorkelers joining us on in water adventures. Our masks and fins are high quality, cleaned and sanitized daily and should fit most passengers comfortably. Guests requiring larger fin sizes (above 13) should bring their own. Various floatation options are also available including float belts, life jackets and some boogie boards. Parents are encouraged to bring life jackets or gear for very small children/babies. We also have optical masks available for basic negative diopters for guests that are nearsighted (can’t see well in the distance). These masks are free to use but limited in quantity. Guests are also welcome to bring their own gear, for the exclusion of FULL FACE MASKS. For safety reasons, we do not allow guest to bring these on our vessels. Our team can help recommend the best experience for your group.

Tour details: Thank you for your question. We do not allow full face masks on our vessels as they have proven dangerous to snorkelers. We do have high quality snorkel gear available for all guests or you may bring your own. Thank you for your understanding. Our team can help recommend the best experience for your group.

Marine life information: Thank you for your question. Excluding any discounts or coupons, guests booking a ticket on our trips are charged the same amount independent of their food choices. Ticket prices go to pay for all costs associated with the operation and execution of the trip and our proceeds go back to support Pacific Whale Foundation and their research, education, conservation and outreach efforts. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Excluding any discounts or coupons, guests booking a ticket on our trips are charged the same amount independent of their beverage choices. Ticket prices go to pay for all costs associated with the operation and execution of the trip and our proceeds go back to support Pacific Whale Foundation and their research, education, conservation and outreach efforts. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. For children or non-drinkers, our boats have a variety of beverages including soda, juice, water, tea, coffee and hot chocolate. Variety and selection may vary. For snorkel trips, cocktail and dinner cruises, and exclusive/ultimate trips, all drinks are included. For classic whale watches, drinks are available for purchase. Endless water is provided for all passengers on all trips. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Children and babies are welcome on almost all of our adventures. Parents should use their discretion when it comes to assessing the adventure type and the weather, based on their children’s comfort and abilities. We have a few age-restricted trips: All tours on Ocean Explorer, which is a smaller vessel and best for more adventurous snorkelers and whale watchers due to its size and exposure to wind and sun, is restricted to 7+ years. In addition, the Ocean Spirit has two tours with age restrictions: the Exclusive Whale Watch With the Experts is for ages 5 and up, and the Adult Sunset Sail is for ages 21 and up. Mahalo. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: This is Bri from conservation at PWF. We have kits available at out PacWhale retail store. You can email us the data sheet once your cleanup is complete or you can enter the data on your phone by using the QR code at the bottom of the data sheet. Here is more info about our beach cleanup program: https://www.pacificwhale.org/what-we-do/conservation/marine-debris-monitoring/ Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Aloha :contact:, Thank you for reaching out. Yes, we do indeed do a Molokini Snorkel Trip. Here is some information. https://www.pacwhale.com/ecotour/molokini-turtle-arches-snorkel/ Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. For guests seeking sightings of our amazing dolphin species, we are luck to see them throughout the year. Although they inhabit the waters around Maui all year, they are a little less reliable than their larger cousins, the humpback whales. There is a small pod of spinner dolphins that can be spotted in South Maui, along with a few other species, perhaps a few times a week. For more reliable dolphin sightings, we recommend guests join a trip headed to Lanai’i or Honolua Bay. There is a larger pod of spinner dolphins that frequent that area in the morning and midday. Passengers may also get lucky and see some of the lesser seen dolphin species as our vessels cross the channel to Lanai’i. Sightings off course are not guaranteed as they are wild animals, but trips to Lanai’i and the westside are great option. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. We do have different pricing options for larger groups available depending on the activity of interest. For more information, please email our Business Development Manager, John Gaskins, at [email protected]. Or, you can call our front desk at 808-249-8811 and they can transfer your call to John, Monday-Friday, 7am-3pm, HST. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Although all of our vessels are permitted by the US Coast to carry many more guests, we typical cap our passenger counts much closer to 60-70% capacity. This allows for a more comfortable and rich experience for our passengers. And it allows our marine naturalists and passionate staff to provide excellent customer service with fewer guests. Our Customer Care team is glad to share the current passenger count of any trip while you’re booking, although numbers may change quickly. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. This depends on which tour/boat you are planning to book. Our Classic Whale Watches take 110 passengers on a 65 foot double deck power catamaran or a 65 foot double deck sailing catamaran. Our Whale Watch Sail tours carry 55 passengers on a 65 foot sailing catamaran and our Small Group Whale Watch carries 40 passengers on Ocean Explorer our 54 foot power catamaran. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Here is a link to our vessel descriptions: https://pacwhale.com/why-choose-us/our-fleet/ We currently have five vessels. Two are large double decker catamarans with capacity for up to 149 guests (although we cap our passenger count much lower for comfort). These vessels include, Ocean Voyager and Ocean Guardian. We also have a smaller 40 passenger vessel, Ocean Explorer, as well as a 55 passenger sailboat, Ocean Spirit. We have also just added our newest vessel Kai Ko which is a 65 foot luxury sailing catamaran. Each boat has slightly different amenities and run a variety of different trips. Ask a representative if you are seeking a particular boat or specific type of excursion. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Although humpback whale sightings are common in Maui County, especially from December through March, there are occasional trips where no whales are seen. Because these are wild animals, we can’t guarantee sightings or behaviors, but we can guarantee another whale watch. Guests who don’t see whales receive a “Just a Fluke” virtual coupon, which allows them to join another whale watch of equal or lesser value for free within one year (excluding the Whale Watch and Dinner Cruise or and Sunset Whale Watch Sail, which is replaced with a free Classic Whale Watch). No action is required from the guest. Our team logs the virtual coupon in the reservation, and guests can simply call when they’re ready to rebook. We want every guest to have a great experience. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Great Question. Each trip is led by our Certified Marine Naturalists, all of whom hold graduate or undergraduate degrees in marine biology or related sciences. These dedicated crew members receive continual professional training through our rigorous certification program, which includes testing their knowledge about wildlife behaviors and biology, Hawaii’s marine environment, local geography and culture, hospitality, and safety procedures. They also conduct our popular and innovative onboard Jr. Naturalist Program for children. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your inquiry! Here is the link to the membership portal https://www.pacificwhale.org/how-you-can-help/become-a-member/ Once you’re on this page, please select “Current Member Login”. If you are still experiencing difficulty logging in, please call our office and we can help you! Our phone number is (808) 249-8811 extension 1. We appreciate all of your patience and support! Mahalo! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Our membership program supports Pacific Whale Foundation and their research, education, conservation and outreach efforts. All members receive priority boarding on PacWhale Eco-Adventures vessels, quarterly newsletter and member spotlight, discounts and special access to events, discounts on membership apparel and gifts in the PWF Online Store. Membership levels Guide, Leader, and Hero include discounts at our Ocean Store and on PacWhale Eco-Adventures tours, and a free member T Shirt and/or sticker. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. We would be so grateful for your support as a member of Pacific Whale Foundation. Here is a link to the Membership page on our website. It should be able to answer any of your questions! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: For information about items in our Ocean Store please email [email protected] Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. For questions or concerns regarding your membership please contact our Development Team via email [email protected] or you may call them (808) 856-8353. You may also contact our Customer Care Team (808) 249-8811 extension 1. We appreciate your support! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Many of our items are only available in our physical store in Ma’alaea Harbor. However, we do have some products on our online store. Check out this link to see if we have what you’re looking for! https://www.pacwhale.com/ocean-store/ Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. We have a variety of trips that tend to be crowd favorites for little ones, including toddlers. Of course it depends on your kiddo, but our snorkel trips are great for kids that like getting in the water or enjoy riding on the boat. Our whale watches are a little bit shorter and toddlers tend to enjoy the time on the water and often get close enough to have meaningful encounters. Of course, every kid and family is different, so your discretion is advised. The weather can vary, but our boats are very safe and stable and we will cancel if the weather is too rough (captains discretion). We recommend sunscreen, seasickness meds for kids (if they are prone to that), lots of water, and warm clothes after snorkeling. Otherwise, these trips prove to be a lot of fun for little ones. Let us know if you have specific questions. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for reaching out. We do work with a variety of agents, concierge and third party booking agencies. For more information, please reach out to our business development manager, John Gaskins, at [email protected]. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: We understand plans unexpectedly change. Enjoy flexibility with Trip Protection. With this option, you can refund or reschedule your tickets up to one hour before your scheduled departure. All you have to do is email a request to [email protected] no later than 1 hour in advance of your reservation for a full refund (minus prepaid Trip Protection fee). Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: PacWhale Eco-Adventures operates a versatile fleet of eco-friendly catamarans, each designed to deliver a unique on-the-water experience: Ocean Spirit & Kai K? 65-ft double-hull sailing catamarans featuring indoor and outdoor seating, a full bar, and spacious decks. Ideal for whale watches, cocktail and dinner cruises, and sailing trips. Capacity: approx. 5590 guests. Ocean Guardian & Ocean Voyager Large, modern double-deck power catamarans with roomy cabins, sun decks, snorkeling platforms, freshwater showers, and U.S. Coast Guardapproved whale-protection devices. Typically carries 110 guests or fewer. Ocean Explorer A smaller, agile catamaran designed for intimate wildlife viewing, small-group adventures, and photography. Capacity: approx. 35 guests. All vessels feature low-emission or clean-energy systems, “SmoothCat” technology for a comfortable ride, and passenger restrooms. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Our vessels typically travel between 12-15 nautical miles or knots (kts). This is about 14 to 17 miles an hour. We may go up to 20 kts (about 23 mph) or more slowly when cruising or approaching snorkel sites. In whale season, we abide by local recommendations for safe driving around humpback whales and always reduce our speed to 15kts and slower still when closer to animals. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. We offer trips throughout the day from whale watches (Nov-April), to snorkel trips, to cocktail and dinner cruises. Most snorkel trips launch in the morning to take advantage of the typically less windy morning weather from our predominant tradewinds from the northeast. Although Ma’alaea is the second windiest harbor in the world, calm days, afternoons, and evenings are not uncommon. Our captains and team members are also excellent at finding calm spots out of the wind and waves regardless of the time of day. Weather can vary daily and seasonally, and guests can check the forecast or consult with our team before traveling. Animal sightings can happen at any time of day and in any weather situation. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. The popularity of our trips varies depending on the time of year. We are the busiest between July-September and then again between mid November-mid April. During these times of year, it is recommended that you call at least 48 hours or more ahead of time for your first choice. If a guest would like to book a whale watch (Nov-April), we have many options, times and vessels running and same day or even walk-up bookings are available. During our slower times of year, September to mid November and May-June, we have fairly open availability on all of our trips. Any of our trips with food will require us to order the catering, so guests will need to book the day before for morning trips or in the morning for same day, evening trips. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Our fleet operates out of Ma’alaea Harbor, on the southern coast of the central valley. We are accessible via the Hawaii Route 30 or the Honoapi?ilani Highway. Our check in location is in the courtyard of the harbor shops in our retail store. The sign will read, “PacWhale Eco-Adventures”. Guests will check in at the back of the store. Our address is 300 Ma’alaea Road, Suite 211. https://maps.app.goo.gl/9pqwBVRmkHpZ9LwK9 Our main office is located across from our retail space at the top of the grand staircase, on the right side, and through the double glass doors. That office is open from 6am to 4pm HST. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Although we do have a variety of trip lengths, we do not currently offer a 60 minute/1 hour trip. This wouldn’t be enough time for crew to execute any services for food, beverage, education or wildlife searching. Guests seeking shorter adventures can book a private charter. See our website for more details. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Unfortunately, we are not running out 3.5 Wikiwiki Molokini trip again until April. During whale season, we utilize that vessel for small group whale watch excursions (which are amazing). We do offer our standard 5 hour snorkel adventure to Molokini and Turtle Arches throughout the year. That is an excellent trip for all members of the family. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. There are four major difference between the Wikiwiki Molokini trip and the Molokini Turtle Arches trip. 1. The Wikiwiki Molokini trip runs on Ocean Explorer, which is our smallest vessel. The Molokini and Turtle Arches trip runs consistently on our larger double decker catamarans or occasionally our sailboat. 2. The Wikiwiki Molokini trip is shorter at 3.5 hours with only one snorkel spot, while the other trip is 2 spots and runs for 5 hours. 3. Because the Wikiwiki Molokini trip runs on Ocean Explorer, we do not allow children younger than 7. This boat is more exposed to the elements, has less shade, and can provide a slightly bumpier ride. We find kids under 7 tend to be more uncomfortable on this vessel than our other, bigger boats. 4 And finally, the Wikiwiki Molokini trips is fairly seasonal and will often not run in the winter months because we use that boat for whale watching. Whereas the Molokini and Turtle Arches trips runs year round on our big boats. We hope that helps. Both are great trips. It just depends on what you are looking for in your next adventure. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Although a small group of orcas, or killer whales, have occasionally been sighted in Hawaiian waters, it would be considered extremely rare to see them. You are more likely to spot their dolphin cousins…the spinner dolphins, bottlenose dolphins or pan-tropical spotted dolphins. Consider joining us on a Ultimate Dolphin Watch to search for these amazing critters. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Yes, there may be sharks visible on your snorkel adventure. Although, they would most likely hide, and you would be luck to see them as they are considered sacred spirits here in the Hawaiian Islands. Sharks are an important addition to a healthy marine ecosystem and reef. Our team is excited to teach you about these incredible animals and why we need them for a sustainable ocean. Any sharks that you may see on our trip would most likely be small reef sharks and would no doubt be more scared of a group of snorkelers than you would be of them. Sharks are certainly not an animal to be worried about on your snorkel excursion. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: The 40% bundle must be 2 or more of the following tours: Exclusive Whale Watch, (Adult) Sunset Whale Watch Sail, and Molokini and Turtle Arches snorkel. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Mahalo for your interest in our private boat charters with PacWhale Eco Adventures! We’d be thrilled to help you plan an unforgettable experience on the water. For inquiries kindly email John Gaskins, our Business Development Director at [email protected]. To ensure a smooth booking process, please include the following: Number of Passengers Preferred Date(s) Special Requests (such as catering or any specific amenities) We look forward to hosting you on an exciting and memorable adventure! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Excluding any discounts or coupons, guests booking a ticket on our trips are charged the same amount independent of their snorkel activity. Ticket prices go to pay for all costs associated with the operation and execution of the trip and our proceeds go back to support Pacific Whale Foundation and their research, education, conservation and outreach efforts. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. We’ve surveyed our staff and the following are their favorite spots/companies to whale watch with in the Atlantic Ocean. Keep in mind that companies and staffing changes, but historically these have provided excellent adventures. Do some research and find a great place! Good luck finding some whales! MA- Dolphin Fleet Whale Watch (Provincetown) Sea Salt Charters (Provincetown) Hyannis Whale Watcher Cruises (Barnstable) 7 Seas Whale Watch (Gloucester) Cape Ann Whale Watch (Gloucester) New England Aquarium Whale Watch (Boston) NH -Granite State Whale Watch ME- Bar Harbor Whale Watch NY- Gotham Whale Watch (NYC) Cresli Whale Watch (Long Island) Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for reaching out. There is no best time for whale watching. The whales’ behavior is not dependent on the time of day, since they don’t have regular sleep/active cycles like we do. Guests can see amazing whale behavior all day long. Many guests find that morning trips are more comfortable as it can be less windy (this wind typically picks up midday and dies down around sunset). Less windy conditions do make it easier to see whales from afar, but it doesn’t affect their behavior. Midday trips are fun, but can be hot, so you want to stay hydrated. And finally, early morning and sunset trips are beautiful times to be on the water and can produce amazing whale shows as well. You never know what you are going to get! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Wild Humpbacks can be observed all day long in Maui County waters and it’s almost impossible to predict when you’re most likely to see big groups or exciting behaviors. Sometimes, they change behaviors and course quickly and other times they linger in the same area. Our crew and captains are constantly in touch with the rest of our fleet and other operators to find the most exciting groups of whales for our guests. It can get windy in the midday to late afternoon, so whale sighting can be easier in the morning. But their behavior is independent of time of day. Any time of day can make for an excellent trip. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Marine mammals, including whales, sleep on and off throughout the day and night. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your interest in the Film Festival. You can find more information and tickets at the link below: https://secure.pacificwhale.org/nx/portal/neonevents/events?path=%2Fportal%2Fevents%2F24159 For information on our other upcoming events, please visit: https://secure.pacificwhale.org/nx/portal/neonevents/events Mahalo! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Humpback whales are a protected species and we are not allowed to approach them within 100 yards. However, whales may decide to approach our vessels. In this event, the captain would be required to put the engines in neutral until the animals are safely outside 100 yards. Our team has an onboard laser range finder to measure this distance. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. No, we currently do not have commercial operations on any of the other Hawaiian islands, but may in the future. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: PacWhale Eco-Adventures is the social enterprise of Pacific Whale Foundation, offering sustainable ocean tours like whale watching, snorkeling, and sunset cruises. As a social enterprise, proceeds from these eco-tours directly support Pacific Whale Foundation, a true 501(c)(3) nonprofit dedicated to marine research, education, and conservation. By joining a PacWhale tour, you’re actively contributing to protecting whales, dolphins, and the ocean ecosystem. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Yes, we are indeed seeing whales out there. Although, activity level changes and wild behaviors are never perfectly predictable, we expect great whale sightings from now until late March to early April. For daily sightings, you can call our staff at 808-249-8811. They may have updated information from a trip today. But, whale change behaviors and course quickly. So, you never know what you’re going to get! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Great question. Our small group whale watch brings a maximum of 40 passengers on our 54 foot boat Ocean Explorer. Feel free to call us with more questions about this vessel or make a booking at (808) 249-8811 ext. 1. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question! We do not have any specific tours that combine whale watching and snorkeling activities. During whale season, it’s very possible to see whales while in transit to or from the snorkeling sites! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. We get that a lot. At the moment, we do not have a specific snorkeling and whale watching tour combination. Most of snorkel trips focus on finding great snorkel spots with calm conditions to maximize the time in the water. However, during whale season it is almost impossible not to see whales while in transit and even hear them underwater. Not to mention that our team loves whales, so they never hesitate to take the opportunity to watch some whales along the way. In a way, snorkel trips are built in whale watches. The only distinction is that the dedicated whale watch has more narration and they drop the hydrophone. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Our Classic Whale Watches on our 65 foot double deck power catamarans Ocean Guardian and Ocean Voyager carry up to 110 passengers. Ocean Spirit, our sailboat catamaran, carries 55 passengers and runs the Whale Watch Sails, and our Small Group Whale Watches on Ocean Explorer (our 54 foot power catamaran) carries 40 passengers. Kail Ko, our newest sailing vessel is running some Classic Whale watches with 110 passengers as well. Each of these whale watches is 2 hours in length. We have other special whale watches. Please call for discounts and more details at 808-249-8811 ext 1. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. Our whale season in Maui runs from November through April. During these months, we offer daily whale watches from sunrise to sunset. Outside of these months, humpback whales return to their northern feeding grounds off of Alaska, Canada, and Russia, and it is very rare to see them. We do run many other adventures including dolphin watches, snorkel trips, and evening cruises. To learn more, check out our website or call our team at 808-249-8811. We hope to see you soon! Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Whale sightings are guaranteed or go again free! If the Captain doesn’t see a whale during the tour, we offer a complimentary trip that can be used within one year of your tour date. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Aloha. Our Classic Whale Watch (Larger vessels 110 passengers) , Whale Watch Sail (Ocean Spirit 55 passengers) and our Small Group Whale Watch (Ocean Explorer 40 passengers) are all 2 hours in duration. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Aloha Contact, Thank you for your question. Share your photos of dolphin dorsal fins and humpback whale flukes with researchers who study them! Photo-identification of whales and dolphins has been part of our long-term research at Pacific Whale Foundation, and you can help. By donating your photos, you will help us to monitor the life history traits, population trends, and habitat use patterns of whales and dolphins around the world. Click here for information. https://www.pacificwhale.org/how-you-can-help/volunteer-opportunities/photo-donations/ Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Our whale season in Maui runs from November through April. During these months, we only offer our standard 5 hour snorkel adventure to Molokini and Turtle Arches. This tour runs daily from 7am to 12pm. During whale season, it is nearly impossible to not see whales while out on the water. On our designated snorkel trip, we prioritize getting to snorkel sites and enjoying the maximum amount of time in the water. But, we love talking about whales and showing them off. If they are on the way, we will often stop for guests. If you want a designated trip with whales, booking a whale watch is the best way to spend prolonged time with the animals and hear them on the hydrophone. All whale watches are narrated by one of our talented marine naturalists. If you are interested in booking one or the other, call our customer care team from 6am to 6pm HST at 808-249-8811. We would love to get you on a trip. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.

Marine life information: Thank you for your question. During whale season, it is nearly impossible to not see whales while out on the water. On our designated snorkel trips, we prioritize getting to snorkel sites and enjoying the maximum amount of time in the water. But, we love talking about whales and showing them off. If they are on the way, we will often stop for guests. If you want a designated trip with whales, booking a whale watch is the best way to spend prolonged time with the animals and hear them on the hydrophone. All whale watches are narrated by one of our talented marine naturalists. If you are interested in booking one or the other, or both (for a 40% savings when you bundle), call our customer care team from 6am to 6pm HST at 808-249-8811. We would love to get you on a trip. Wildlife sightings are never guaranteed, but our crews are trained to maximize viewing opportunities responsibly.